CUSTOMER SERVICE

Regardless of how tough we aim, there are occasional problem beyond our constraint. Please contact us at customersupport@aatiioes.com

WOOTS GRACE team of dedicated customer service operatives, are always on hand to assist you on any queries, ensuring that all problems are rectified as swiftly as possible To assist them, all we ask is that you ensure that the following are adhered to.

Although all our products carry a three-year guarantee, occasionally we are uncertain of the age of them. In this instance we may require proof of purchase, Items purchased more than three-year prior to being returned will not be credited, replaced or repaired. Instead we will be able to offer the option of a chargeable repair.

Please ensure all items returned include your paperwork and a precise description of the problem this will assist us to make a speedier return to you. Please also include the related invoice number and product reference

Where do I return the product?

We will be pleased to refund or exchange the Leather Bags, Ladies Leather Hand Bags, Leather Totes, Leather Folio, Leather Laptop Bags, Leather Travel Bags, Leather Back Packs, Leather Garments & Leather Shoes that are unused & new at our nearest merchant outlet or can send back to our office by courier in case your dissatisfied with the Product. No adjustment will be carried forward. Please send us the reasons for your dissatisfaction so as to rectify the same in near future either by e-mail or with the product and expecting your kind patronage for our Leather Bags, Ladies Leather Hand Bags, Leather Totes, Leather Folio, Leather Laptop Bags, Leather Travel Bags, Leather Back Backs, Leather Garments & Leather Shoes in the future.
Online security
We take your card no or internet banking code just for validation and transfer, We do not store any information on cards. The details given buy your take for validation and for shipment and stored behind firewall and is not shared for any commercial purpose or transactions.